Refund Policy
If Yasai isn't for you, we make refunds and returns quick and easy to initiate. To contact us, email support@yasai.sg or use our contact us form on our website.
Effortless, swift, and always at your service—that’s the Yasai way.
30-Day Money Back Guarantee
If you're not completely satisfied with your purchase, we offer a 30-day money back guarantee. Simply return the products to us within 30 days in their original, unopened condition (excluding shipping costs) to 10 Ubi Crescent, #01-43 Ubi Techpark, Singapore 408564. Please note that return shipping is the responsibility of the customer. We recommend using a trackable shipping method as we cannot reimburse for items lost in transit.
Change of Mind
If you change your mind within 14 days of receipt, you're entitled to an exchange or a full refund, including the standard delivery costs. Products must be returned sealed and in their original packaging within 14 days of the initial communication. Note that additional costs for express or specified-time deliveries are non-refundable.
Incorrect or Faulty Products
For incorrect, damaged, or faulty products, please contact us at support@yasai.sg within 30 days with details and photographic evidence. We will provide instructions for returning the products and arrange for a replacement or refund as appropriate.
Missing Items
If any items are missing from your order, contact us promptly at support@yasai.sg. Include your order confirmation number so we can resolve the issue efficiently.
Fraud and Abuse
We reserve the right to withhold refunds in cases of suspected fraud or abuse of our money back guarantee. Multiple claims under the same guarantee may be deemed as abuse, and refunds may be withheld pending verification of claims.
General Notes
Except as specified, shipping costs for returns are non-refundable. We advise that you package the products securely and use a trackable, insured service, as Yasai is not liable for damage or loss during return transit.
Order Cancellations and Address Corrections
You may cancel your order if it has not yet been shipped. For address corrections, please contact us immediately with the correct details and your order number. For immediate assistance, contact us via email or connect with us directly through our business WhatsApp at +65 8833 1180. We're here to ensure your transaction proceeds flawlessly.